In order to keep the work of EAN as well as the EAN offices as efficient as possible and provide our members with excellent services, we have implemented several quality standards.
Our attitude and the quality of our thinking are the source of the quality of EAN ADMIN’s services. Always striving for accomplishing the aims and purpose of EAN, we arrive at the following maxims:
• Orientation towards the needs of members and customers
• Quality in everything we do
• Obligation to keep up legal certainty
• Checking the services of our contractual partners and sub-contractors according to the contractual requirements
• Continuous improvement of all processes
• Teamwork to achieve our goals
For us, quality means:
• that our services meet the requirements
• that quality can only be achieved if all required activities are performed with the appropriate care
• that all legal stipulations and guidelines are adhered to
Quality is relevant for each and every EAN employee:
Quality knows no hierarchy. Everybody is part of the quality process on their level at the workplace.
It is the responsibility of every individual employee.
In February 2016 the EAN Admin’s new Quality Management System (QMS) reviewed by an external auditor from Quality Austria. We are very pleased to announce that after this successful audit our QMS is one of the first to be certified according to the new norm EN ISO 9001:2015, the world’s leading QMS standard.
The EAN provides information on its officers and their commitments outside the EAN in the Register of Interests in order to keep our work transparent and to fulfil our obligation to keep a proper record of possible conflicts.
If you have any questions, please contact us at headoffice(at)ean.org
Objectivity and transparency are critical to medical professional organisations like EAN carrying out their respective missions. With these prerequisites in mind a Code of Conduct has been developed under the umbrella of the Alliance for Biomedical Research in Europe. EAN has contributed to the development of these guidelines and fully endorses them. While they may need adaptation to specific settings, they are an important agreement on common ethical values and will form an important basis to our work.